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Frequently Asked Questions

Payments / Charges / Credits

To avoid any cancellation charges, the customer should cancel the services 48 hours before the cleaning schedule. If somehow, the customer fails to cancel the services 48-24 hours prior to the schedule, then a cancellation charge will be applied equivalent to one hour of the service fee.
The cancellation fee also applies if the customer doesn't reschedule the cleaning services 48-24 hours prior to the schedule.

In case, the customer cancels or amends the service within 24 hours before the service schedule, then cancellation charge will be applied equivalent to two hours of the service fee.

When a customer books cleaning services with Effly, then we hold the particular time slot for them, and any untimely cancellations can impact other bookings as well.
In the case of repeated cancellations or rescheduling of services, the system will terminate the particular cleaning job automatically.

There are hardly any times when our clients face any issues with the payments. However, we update the payment gateways on a regular basis, and can lead to some minor issues for the time being when the system is getting updated.

You can try making the payment again after some time, or get in touch with our customer representatives to get some help with the issue.

No, we don’t charge anything extra for the travel time or the equipment charge. The final amount quoted to you while booking included everything from the labour charges, to cleaning supplies. You can make the payment straight away using the online payment method to avoid any hassles afterwards.

At Effly, we have made the payment method much more straightforward than handling cash. You can pay for the service at the time of booking, and that saves you from the hassles of managing cash after the cleaning is done.\

We use the best payment gateways on our website, and you can make the payment securely on the go.

After successful payment, you will receive the invoice receipt on your registered email. Our invoice receipt states everything clearly, including the cost of services, and the GST you have paid for it. If you are still not able to find the receipt on your mail, then click on the Contact Us button, and our team will help you with the invoice.

  1. A coupon or voucher can be used once and not allowed to be copied, reproduced, distributed, resold or published either directly or indirectly in any form or stored in a data retrieval system without prior written approval from Effly.
  2. A coupon or voucher is only valid for the first booking with Effly and is allowed to be applied per account.
  3.  A voucher may not be used in conjunction with any other offer or credit.
  4. A voucher or coupon is valid for a single residential cleaning service and cannot be redeemed for multiple visits on different occasions
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